Frequently Asked Questions

The bill is due the 25th of each month.

Not at this time, but if you wish to make a payment by using a credit or debit card you may do so online at

You can pay your bill online at

You may contact our billing office at 801-614-0700 between the hours of 8 a.m. - 5 p.m., Monday - Friday.

Payment was not received and posted before your new bill was processed. If you have made a payment that is not reflected on your bill you may call the office to verify we have received and posted the payment.

If your water service is disconnected for non-pay you will need to pay the total past due and a $35 fee to be reconnected.

We have a night deposit on the side of the building to leave a payment. We collect all payments at 8 a.m. the next business day. Your payment will be processed that day.

The majority of the drinking water for the city is purchased from Weber Basin Water Conservancy District. The system through which the water is distributed is owned and operated by Clinton City. The Clinton City Drinking Water System has more than 80 miles of piping,1,100 control valves, 834 Fire Hydrants and storage tanks with a total capacity of 6 million gallons To supplement the purchased water the department operates a deep water well that is 1100 feet deep and produces over 1,200 gallons per minute of crystal clear water.

Yes! To ensure the quality of our water, we test the water very frequently. 27 samples are taken each month to test for harmful bacteria and many other samples are taken to test for other contaminants required by the Clean Water Act.

Chlorine is used to kill bacteria and viruses that could be found in the water. It has been in use for more than 100 years and is responsible for ending disease epidemics that were widespread prior to its use.

Clinton's tap water is considered to be “very hard,” because of the minerals such as calcium and magnesium in the rock formations from which we draw water. For Water Softeners - since the hardness of your water can range anywhere from 10 to 18 grains per gallon, it is important to monitor the settings on your water softener regularly to make sure that you are treating your water properly. Over treating your water is wasted money, while under treating is not effective. There are no harmful health effects associated with these minerals (in fact, some believe they are beneficial), but measuring them does provide a guideline as to how water use may be affected. For example, hard water does result in more scale buildup and you need to use more soap and detergents. When you buy a new appliance, such as a dishwasher, the manufacturer often makes reference to water hardness. This is because hard water can cause automatic dishwashers to leave film on dishes and build-up of minerals on mechanical parts.

The amount of natural fluoride in Clinton City water sources is not enough to provide oral health benefits. Fluoride is added to the water supply to achieve the optimal level that helps prevent tooth decay. The average fluoride level in the City is around 1.0 part per million. As and example, 1 part per million is the same as one drop in about 13.2 gallons of water. It is also the same as one inch in 16 miles.

The City maintains and repairs the water main line in the street up to the water meter. The home owner is responsible for all repairs from the meter into the residence. Please help by reporting leaks 804-614-0700.

Are you experiencing low water pressure throughout your whole house or is it just in one faucet? If you are experiencing low water pressure or volume throughout the household, contact our Public Works at 801-614-0870, we will check the pressure at the water meter at your house. If however, the pressure or volume varies throughout the household, the problem is localized to the immediate residence and may require a plumber to rectify the situation.

A milky or whitish discoloration is the result of air that has been introduced into the system either through water line breaks/repairs or that has naturally come out of solution. Most of the time the water will clear after running it for several minutes. If this doesn't work, contact the public works department and personnel can take steps to clear the air such as flushing through fire hydrants.

The answer is clear: tap water! That's because our water is of excellent quality, strictly monitored, and affordable. When we look at issues such as quality, monitoring and affordability, we see that bottled water doesn't always make the grade. For instance, some brands may be of excellent quality, but others can have inferior quality or they may be simply taken from municipal water supplies. And all bottled waters are expensive. For the price of one small bottle of water, you would be able to buy about 750 gallons of Clinton City tap water. There is also less environmental impact with tap water, having no plastic waste to dispose of. Another important fact: there are fewer government regulations to guide the bottled water industry. Monitoring requirements aren't as stringent as are those for tap water. For quality, consistency and affordability, tap water wins every time.